Frequently Asked Questions
- Are Online Returns Free?
- Do my shoes come with a warranty?
- Can I return my shoes without a Return Authorization Number (RMA)?
- How do I get a Return Authorization number to return my SlipGrips shoes?
- What payment methods does SlipGrips accept?
- Is it safe to use my credit card on your website?
- Is it safe to use my debit card online?
- Does SlipGrips charge sales tax?
- Should I receive an order confirmation email after my order has been placed?
- Can SlipGrips repair my shoes?
- What is Proposition 65?
Are Online Returns Free?
Absolutely! We understand buying prior to trying something on can be a hesitation; thats why we offer Free Returns on all orders within the USA! Give us a call and we'll get your return moving along!Back to top
Do my shoes come with a warranty?
Yes. For complete warranty information, click hereBack to top
Can I return my shoes without a Return Authorization Number (RMA)?
No. For security reasons, returns without a Return Authorization Number will be refused and returned to the sender. To request a Return Authorization Number, click hereBack to top
How do I get a Return Authorization number to return my shoes?
To request a Return Authorization your product must be within warranty and have proof of purchase. If your purchase originated through an authorized SlipGrips Dealer, you must return your product to the place of purchase. If you purchased through one of our websites please use our online RMA Request form. To request a Return Authorization Number, click hereBack to top
What payment methods does SlipGrips accept?
We accept Visa, Mastercard, American Express and Discover credit or debit cards and PayPal.Back to top
Is it safe to use my credit card on your website?
Is it safe to use my debit card on your website?
Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.Back to top
Does SlipGrips charge sales tax?
We value our customers at SlipGrips and we make every effort to calculate sales taxes on your internet purchases correctly. Your purchase is not exempt merely because it is made over the Internet or by other remote means. We calculate and collect sales taxes, based upon rates obtained from our third party sales tax rate provider, and applicable to your purchases ship-to address; in states which we have a physical presence. If you feel that we have calculated the sales taxes on your order incorrectly, please contact our customer service department so that we may bill you accordingly.Back to top
Should I receive an order confirmation email after my order has been placed?
Yes, you should. If you do not receive a confirmation in your email inbox please check your “Junk, Spam or Deleted” Folder. Please check these folders, prior to contacting our Customer Service Department.Back to top
Can SlipGrips repair my shoes?
No. SlipGrips no longer offers resoling or any other repairs on our products. If your shoes are within the guidelines of our 6-month warranty, they may be able to be returned for full refund.Back to top
What is Proposition 65?
Proposition 65 is the California Safe Drinking Water and Toxic Enforcement Act of 1986 Health and Safety Code Section 25249.6 et al. Any company that sells or manufactures consumer products in California is subject to Proposition 65.
Proposition 65 requires warning labels on any consumer product that may contain any of 800-plus chemicals that the State of California considers a carcinogen or a reproductive toxicant. For many chemicals there is no definable amount of how much of these chemicals must be present to be considered harmful. In some instances, the State of California has set threshold levels of certain chemicals to be safe but in general the burden is on a manufacturer or seller to prove that exposure of those chemicals in their product pose no harm to the consumer.
Why does SlipGrips put warning labels on products sold outside of California?
Through SlipGrips sales online, and other dealers within California, our products are available to be shipped and/or purchased in California. If our products are brought into California without the proper warning label, SlipGrips may still be in violation.
How come I don’t see this warning on everything I buy? This is a California State Law and not a Federal Law. Companies that do not sell consumer products in California do not need to put this warning on their products.
Are SlipGrips Products Safe?
Our products are manufactured to meet federal and state laws for safety and restricted substances.
Where can I learn more about Proposition 65?
For more information about Proposition 65, visit the Office of Environmental Health Hazard Assessment and here for a list of elements listed under Proposition 65